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Maje takes action against Covid-19
To our Maje family,
During these difficult and uncertain times, our thoughts go towards our friends, our families and all who work with us. Our priority right now is to protect and care for them as best as we can. Effective March 18th, 2020, all our retail locations throughout the United States and Canada will be temporarily closed in order to ensure the health and safety of all. We hope these preventive measures will help mitigate the spread of the virus.
Our online store will remain open and all online orders will be fulfilled. Our fulfillment center is taking all precautionary measures to fulfill your orders in a sanitary and hygienic environment, following the recommendations set forth by the World Health Organization (WHO), as well as guidelines from local authorities and obeying imposed restriction.
Therefore, our order processing time has been extended to 5-15 business day. Some delays in returns may be expected during this time as well. We will be transparent in communicating with you directly should this impact deliveries.
The Maje team
1. What are you doing as a company to help during this time?
Being at home has not stopped us from being united and acting together in whatever way we can. We are committed to acting on both a global and local scale with initiatives such as:
? MASK DONATION
We have found a network of manufacturers in the Pays de la Loire region with whom we’ve joined forces, to produce protective face masks for non-medical use. Their goal is to make 500,000 masks per week. These masks act as a first layer of protection, a precious barrier. We have already ordered 12,000 of these masks, which will be sent by the end of the week to the Agence Régionale de Santé d’Ile-de-France (Greater Paris regional health agency). They will distribute these according to urgency and priority needs to home care and law enforcement agencies.
? UPCYCLING FOR A WORTHY CAUSE
Repurposing its own scrap fabrics, Maje was able to produce 12,000 reusable surgical hair caps in a French factory. They will be sent directly to several European hospitals.
? CLOTHING DONATIONS
More than 1,000 Maje pieces were given to various French, Italian, and Spanish charitable organizations in order to make the daily lives of healthcare personnel and others in need easier.
? LOCAL SUPPORT
Maje has partnered with City Harvest, the New York City based organization that provides meals to families in need and provides lunches for children who rely on school for meals.
To spread hope during the COVID-19 crisis, we’re supporting their Draw Hope to Drive Hope Campaign. To join, simply print out and color-in our Maje x City Harvest illustration found here, and then share it on social media. Tagging @Majeparis #TakeCare @cityharvestnyc #WeAreCityHarvest.
2. What if I need to return or exchange an item I bought in-store?
All items purchased in-store will receive an exceptional return or exchange extension due to the situation surrounding the Covid-19 outbreak. Please be assured you will be able to return for store credit or exchange any item purchased in a US or Canada store past the 14 day limit, as long as the item is unworn and with tags still attached, by showing your receipt of purchase.
3. Will online orders still be processed and shipped?
Our online store remains open and all online orders are processed for shipment. Following the preventive measures taken by our team to work in a healthy and safe environment, our order processing time has been extended to 5-15 business days. We sincerely apologize for the inconvenience and appreciate your patience during this time.
4. What are the sanitary measures taken for the preparation of my order?
Be reassured, all health and safety measures are taken at our warehouse for the preparation of your order as well as for the safety of our teams.
5. Will I still be able to receive my order?
Our third-party shipping carriers are following the guidance of global health experts at the WHO and CDC on preventing the spread of the COVID-19 virus through their daily shipping operations.
6. Will your shipping carriers still deliver in my area?
Our third-party shipping carriers are currently shipping and delivering packages to our customers residing in North America. As the situation is evolving rapidly, we will keep you updated should any changes arise. We suggest tracking your order on the carrier’s page for any live updates.
7. Can I order by phone?
To order by phone, please contact our Customer Service at 1.866.814.1405. Our team is on hand to help you Monday through Friday, 9AM-7PM EST and Sunday: 9AM-6PM EST
8. Will my return still be processed?
Exceptionally, we will extend our return time in accordance with the evolution of the situation. Some delays in return processing may be expected during this time. We will reach out should we need additional time to refund your order. Of course, your item must be new, with its labels attached and unworn for both in store and online returns.
9. How long will it take for me to receive my refund?
In the current context, the processing time of your return is 3-5 business days. Please reach out to our customer service team should you have any questions regarding your refund.
10. Who can I get in touch with if I have further questions?
Please contact our Customer Service team by calling 1.866.814.1405, Monday-Friday: 9AM-7PM EST and Sunday: 9AM-6PM EST or by email via our online contact form. Our teams do their utmost to answer you as quickly as possible. We thank you for your patience.